Contract Administrator (1625)

  • Category:
  • Region:
    South East
  • Location:
    Hemel Hempstead
  • Type:

At BAM FM customer service is at the heart of what we do.

BAM FM are recruiting a Contracts Administrator based out of Hemel Hempstead office.

Reporting to the Contract Manager you will be required to manage planned and reactive aspects of the Service Delivery and organise the full life cycle of all facilities management work; from customer enquiry to job completion. Deliver excellent customer service, interpret and manage work orders through the Concept Evolution system ensuring that contract SLA's and KPI's met. Provision of administrative support as required.

About the role
Principle Accountabilities:
• The administration of the HVAC maintenance helpdesk activities and service requests
• Promote and deliver the highest possible level of customer care and client communication at all times
• Establish and maintain effective communication links between The Operations delivery team, Client and End User across the contracted portfolio
• Coordination of FSI Concept Evolution CAFM System. Programming and issuing of pre-planned and reactive tasks to the engineering team or sub-contractors based on the correct skills sets, geographical location and service delivery arrangements.
• Administration and retention of all PPM and reactive records on CAFM database
• Providing tracking and regular updates to the Contract Manager and Client to the status of the requests through to work complete status in line with Service Level Agreements (SLAs)
• Prioritise urgent jobs demand, reacting promptly to Health and Safety risks identified as part of a planned visit
• Procurement, liaison and instruction of parts/specialists on behalf of the Operational Delivery Team
• Collation and submission of daily, weekly, monthly annual reports to include reporting on SLA's/KPI's as required
• Respond and escalate any customer issues/complaints as required and support continuous improvement activity to reduce levels of customer dissatisfaction
• Continuous Analysis of job history/running reports to minimise deficiencies is the service provision and avoid duplication.
• Collation of all information relating to reactive and additional works tasks ready for submission for invoicing
• Administering Operational Delivery Team holiday and absence records
• Ad hoc administration duties.
• Complying with corporate health and safety, quality, environmental system requirements ensuring compliance with all legislation and BAM FM policy and procedures.

Who are we looking for?
To succeed in this role:
• Understanding of the FM business.
• An excellent telephone manner.
• Excellent time management skills.
• Ability to work under pressure and meet tight deadlines.
• Working knowledge of MS Office including Excel and Outlook.
• Experience in using Concept Evolution.
• GCSE's minimum Grade C in English and Maths.

What do we offer?
In addition to a attractive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.

If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.

Who are we?
BAM FM has been delivering bespoke support services throughout the UK for 18 years. Employing over 900 staff, we deliver digital integrated facilities management with excellent customer service across the education, healthcare, retail and commercial property sectors. BAM FM has an annual turnover of £50 million and operates across England, Scotland and Wales, and is part of BAM Construct UK, a leading construction and property services business.

We are committed to attracting and developing a diverse workforce that reflects our customer base and the communities in which we operate, creating an environment that enables everyone to fulfil their potential.


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Hemel Hempstead
Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, United Kingdom, HP2 4TZ
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