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Helpdesk Operator (1022)

  • Category:
    Facilities Management
  • Region:
    Western
  • Location:
    Henbury School
  • Type:
    Permanent
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TRUSTWORTHY. RELIABLE. CONSIDERATE. CREATIVE.
At BAM FM customer service is at the heart of what we do.

BAM FM is recruiting a Helpdesk Operator on a part-time, permanent basis to support school projects in the South West but based at Henbury School, Bristol.

This role is a 52 week a year position, 30 hours per week, working on a two week rota basis – 7.30am – 1.30pm/12 noon – 6pm.

About the role
Reporting to the Facilities Co-ordinator, your main responsibilities will be to operate the FM Helpdesk switchboard where you will be required to take calls and log the tasks requested onto a database system. 

Key responsibilities of this role include:
• Issue work sheets to school site teams and monitor each task through to completion.
• Provide administration support to the project and local FM Management team.
• Produce and provide management information relating to these services, including producing client reports
• Provide information and take bookings from internal and external customers for sports and room facilities.
• Be the first point of contact via the telephone and e-mail to the school customers.

Who are we looking for?
The successful applicant will be able to demonstrate:
• A good telephone manner and excellent communication skills
• Strong organisational skills
• A positive and flexible approach to work
• Must be IT literate and proficient in the use of Microsoft Office
• Prior knowledge of Concept Evolution would be advantageous but not essential
• The ability to work as part of a team
• Will be required to undertake an enhanced Disclosure and Barring Service check

What do we offer?
We offer a good basic salary and company benefits.

If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.

We are committed to developing a workforce that reflects the diversity of our customer base and the communities in which we operate. By 2020 we will have a visibly inclusive culture attracting the best talent to our diverse business by having an environment which enables everyone to fulfil their full potential.


 
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Location
Henbury School
Henbury School, Station Road, Henbury, Bristol, UK, BS10 7QH
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