Helpdesk Operator (Maternity cover) (0996)

  • Category:
    Facilities Management
  • Region:
  • Location:
    Henbury School
  • Type:
    Part Time


At BAM FM customer service is at the heart of what we do. 

BAM FM is recruiting a Helpdesk Operator on a part-time, one year fixed term contract basis to support school projects in the South West but based at Henbury School, Bristol. 

This role is Maternity Cover for 52 weeks. It will be 30 hours per week, with a two weekly rotating shift pattern of 7.30am – 1.30pm/12 noon – 6pm

About the role 

Reporting to the Facilities Co-ordinator, your main responsibilities will be to operate the FM Helpdesk switchboard where you will be required to take calls and log the tasks requested onto a database system. 

Key responsibilities of this role include:

  • Issue work sheets to school site teams and monitor each task through to completion.
  • Provide administration support to the project and local FM Management team.
  • Produce and provide management information relating to these services, including producing client reports
  • Provide information and take bookings from internal and external customers for sports and room facilities.
  • Be the first point of contact via the telephone and e-mail to the school customers. 

Who are we looking for? 

The successful applicant will be able to demonstrate:

  • A good telephone manner and excellent communication skills
  • Strong organisational skills
  • A positive and flexible approach to work
  • Must be IT literate and proficient in the use of Microsoft Office
  • Prior knowledge of Concept Evolution would be advantageous but not essential
  • The ability to work as part of a team
  • Will be required to undertake an enhanced Disclosure and Barring Service check

What do we offer?

In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. 

If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.

 We are committed to developing a workforce that reflects the diversity of our customer base and the communities in which we operate. By 2020 we will have a visibly inclusive culture attracting the best talent to our diverse business by having an environment which enables everyone to fulfil their full potential.

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Henbury School
Henbury School, Station Road, Henbury, Bristol, UK, BS10 7QH
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