Hire Desk Co-ordinator (1482)

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BAM Plant is recruiting for a Hire Desk Cooridnator to join the team based in Wellingborough. This individual will join our busy central Hire Desk, liaising with our customer sites, ascertaining their equipment requirements and ensuring these are fulfilled. Investigating and resolving queries, processing orders.

About the role
• As the Hire Desk Controller you will act as a central point of contact for placing hire orders and dealing with customer queries professionally and efficiently
• Use of a computerised plant hire system to effectively manage the hire and availability of vehicles and plant within our own group of companies
• Maintain accurate reporting and data using current spreadsheets and databases
• Build strong and helpful relationships with colleagues, suppliers and customers
• Co-ordinate with suppliers to fulfil customer requirements
• Investigate customer queries and ensuring a speedy resolution
• Accurate filing of records within the central IT systems

Who are we looking for?
• A good knowledge of plant and equipment hire through relevant experience within the construction hire industry is essential
• Previous experience in a telephone based customer service role is desired
• Strong administrative skills - accurate data entry is essential
• Ability to prioritise tasks and meet tight deadlines in a busy office environment
• Flexible approach to meet customer requirements
• Good computer based skills including knowledge of Microsoft Outlook and Excel
• Excellent telephone manner and strong written communication skills
• Team player focused upon the delivery of quality and customer satisfaction

What do we offer?
In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.

If you share our value of doing what you say you will, to the best of your ability, every time, we want to hear from you.

We are committed to attracting and developing a diverse workforce that reflects our customer base and the communities in which we operate, creating an environment that enables everyone to fulfil their potential.

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BAM Plant, Rixon Road, Wellingborough, Northamptonshire, United Kingdom, NN8 4BB
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