M&E Contract Administrator (1086)

  • Category:
    Facilities Management
  • Region:
    South East
  • Location:
    Hemel Hempstead
  • Type:

At BAM FM customer service is at the heart of what we do.

BAM FM is recruiting an M&E Contract Administrator to join the team in Hemel Hempstead.

Reporting to the Planning team leader you will be required to manage planned and organise the full life cycle of all facilities management work; from customer enquiry to job completion. Deliver excellent customer service, interpret and manage work orders through the Concept Evolution system ensuring that contract SLA’s and KPI’s met. Provision of administrative support as required.

About the role
- First point of contact for planned maintenance activity and service requests following planned maintenance visits, received by telephone and e-mail.
- Supporting new contract mobilisation in relation to planned maintenance.
- Inputting planned activities in to concept to ensure that PPMs take place within the required timeframes.
- Interpret planners, inputting updates into the concept evolution system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement s(SLAs).
- Plan and dispatch all planned maintenance tasks to engineers or sub-contractors based on the correct skills sets, geographical location and service delivery arrangements.
- Manage complex workload, re-planning/assigning tasks as outlined in the contract planners.
- Plan PPM daily work for engineers and sub-contractors using concept evolution systems.
- Raise purchase requisition and/or purchase orders in line with agreed parameters.
- Collate accurate reports as required.
- Prioritise urgent jobs demand, reacting promptly to Health and Safety risks identified as part of a planned visit.
- Loading completion certificates and entering time records against PPM tasks and identifying follow on work ensuring appropriate action is taken.
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
- Analysis of job history/running reports to avoid duplication.
- Ad hoc administration duties.
- Complying with corporate health and safety, quality, environmental system requirements ensuring compliance with all legislation and BAM FM policy and procedures.

Who are we looking for?
• Understanding of the FM & M&E business.
• An excellent telephone manner.
• Excellent time management skills.
• Ability to work under pressure and meet tight deadlines.
• Working knowledge of MS Office including Excel and Outlook.
• Experience in using Concept Evolution.
• GCSE’s minimum Grade C in English and Maths. 

What do we offer?
In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.

If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.

We are committed to developing a workforce that reflects the diversity of our customer base and the communities in which we operate. By 2020 we will have a visibly inclusive culture attracting the best talent to our diverse business by having an environment which enables everyone to fulfil their full potential.

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Hemel Hempstead
Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, UK, HP2 4TZ
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