Planning Team Leader (1457)

  • Category:
    Facilities Management
  • Region:
    South East
  • Location:
    Hemel Hempstead
  • Type:

At BAM FM customer service is at the heart of what we do.

BAM FM is recruiting a Planning Team Leader, on a fixed term contract for 12 months, based in Hemel Hempstead .

Reporting to the Support Service Manager you will be required to manage a team of planning operators who will be responsible for the organisation of all planned facilities management work; from customer enquiry to job completion. Deliver excellent customer service, interpret and manage work orders through the Concept Evolution system ensuring that contract SLA's and KPI's met.

About the role
- Management of the first point of contact for planned maintenance activity and service requests following planned maintenance visits, received by telephone and e-mail.
- Supervisory and performance management of the planning operatives.
- Supporting mobilisation of new contracts ensuring that data is entered accurately.
- Providing performance information to the business development team in support of tender applications.
- Inputting planned activities in to concept to ensure that PPMs take place within the required timeframes.
- Interpret planners, inputting updates into the concept evolution system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement s(SLAs).
- Sort and dispatch planned maintenance tasks to engineers or sub-contractors based on the correct skills sets, geographical location and service delivery arrangements.
- Manage complex workload, re-planning/assigning tasks as outlined in the contract planners.
- Plan PPM daily work for engineers and sub-contractors using concept evolution systems.
- Raise purchase requisition and/or purchase orders in line with agreed parameters.
- Collate accurate reports as required.
- Prioritise team focus to achieve maximum performance whilst reacting promptly to Health and Safety risks.
- Loading completion certificates and entering time records against PPM tasks.
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
- Analysis of job history/running reports to avoid duplication.
- Undertake regular audits to ensure contractual and statutory compliance.
- Ad hoc administration duties.
- Complying with corporate health and safety, quality, environmental system requirements ensuring compliance with all legislation and BAM FM policy and procedures.

Who are we looking for?
• Understanding of the FM business.
• An excellent telephone manner.
• Excellent time management skills.
• Ability to use own initiative, work under pressure and meet tight deadlines.
• Working knowledge of MS Office including Excel and Outlook.
• Experience in using Concept Evolution preferable.
• 5 GCSE's of Grade C and above including English and Maths

What do we offer?
In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.

Who are we?
BAM FM has been delivering bespoke support services throughout the UK for 18 years. Employing over 900 staff, we deliver digital integrated facilities management with excellent customer service across the education, healthcare, retail and commercial property sectors. BAM FM has an annual turnover of £50 million and operates across England, Scotland and Wales, and is part of BAM Construct UK, a leading construction and property services business.

If you share BAMs value of doing what you say you will, to the best of your ability, every time, we want to hear from you.

We are committed to attracting and developing a diverse workforce that reflects our customer base and the communities in which we operate, creating an environment that enables everyone to fulfil their potential.

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Hemel Hempstead
Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, United Kingdom, HP2 4TZ
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